EVALUASI KUALITAS KINERJA BERDASARKAN KRITERIA MALCOLM BALDRIGE (MBCFPE) DI PT BPR DP TASPEN KC PURWOKERTO

Authors

  • Fakhrunisa Arifatun Ni’mah UIN Prof. K. H. Saifuddin Zuhri Purwokerto Author
  • Iis Cahya Aprilia UIN Prof. K. H. Saifuddin Zuhri Purwokerto Author
  • Parisya Nasywa Hafidatur Rofiah Universitas Islam Negeri Prof. K. H. Saifuddin Zuhri Purwokerto Author
  • Yoiz Shofwa Shafrani UIN Prof. K. H. Saifuddin Zuhri Purwokerto Author

DOI:

https://doi.org/10.69714/5zegw575

Keywords:

Performance Evaluation, BPR DP Taspen, Malcolm Baldrige Criteria for Performance Excellence, Service Quality, Rural Bank

Abstract

This study evaluates the performance quality of PT BPR DP Taspen KC Purwokerto based on the Malcolm Baldrige Criteria for Performance Excellence (MBCfPE). Therefore, a comprehensive evaluative approach is required to assess the extent to which the principles of performance excellence have been implemented within the organization. This study employed a quantitative descriptive method supported by literature studies and in-depth interviews with the management and employees of PT BPR DP Taspen KC Purwokerto. The collected data were analyzed using the seven MBCfPE criteria, namely leadership, strategic planning, customer focus, measurement and performance analysis, human resource management, process management, and organizational performance results. This method was used to describe the company’s actual condition and objectively assess the level of implementation of each criterion. The results showed that the performance quality of PT BPR DP Taspen KC Purwokerto based on MBCfPE was categorized as very good or Benchmark Leader. Several aspects have been implemented optimally, particularly customer focus. However, there are still aspects that need improvement, especially in strategic planning and strengthening the performance measurement and analysis system. Overall, the implementation of MBCfPE has contributed positively to improving organizational effectiveness and efficiency and has become an important foundation for continuous performance improvement.

References

[1] M. Faris Ats-Tsabit, Y. Sulistyowati, N. Andarusito, and S. Utami, “Analisis Manajemen Keberhasilan Layanan Unggulan Neurotraumarehabilitasi dengan Pendekatan Malcolm Baldrige Kriteria di RS S Tahun 2023,” 2024, vol. 8, no. 4.

[2] E. Rizki Aulia and Minto Waluyo, “Analisis Penilaian Kinerja Perusahaan Menggunakan Malcolm Baldrige Criteria for Performance Excellence (Studi Kasus pada PT. Danadipa Bertu Perkasa),” JTMEI, vol. 2, no. 4, pp. 212–224, Dec. 2023. Available: https://doi.org/10.55606/jtmei.v2i4.3024

[3] L. Bonita, A. Anwar, and D. S. Mulyati, “Usulan Perbaikan Sistem Pengukuran Kinerja Menggunakan Metode Malcolm Baldrige Criteria for Performance Excellence di PT.X,” Bandung Conference Series: Industrial Engineering Science, vol. 3, no. 1, pp. 1–9, 2023. Available: https://doi.org/10.29313/bcsies.v3i1.5312

[4] A. M. Ibrahim, “Analisis Pendekatan Malcolm Baldrige Criteria for Performance Excellence Pada Kinerja,” JKI, vol. 3, no. 4, pp. 1168–1177, Nov. 2024. Available: https://doi.org/10.21776/jki.2024.03.4.20

[5] Juwarso, E. H. A. Nugroho, K. C. Kirana, S. K. Wati, and E. K. Widodo, “Analisis Penerapan Kriteria Malcolm Baldrige (MBCfPE) pada Usaha Mikro Kecil Menengah (UMKM) di Indonesia,” Journal of Economics and Business UBS, vol. 12, no. 3, pp. 1460–1473, 2023.

[6] A. F. I. Himawan, “Malcolm Baldrige Criteria sebagai Pengukuran Kinerja Operasional Lembaga Pendidikan Muhammadiyah Gresik,” Business and Economics, no. 20, pp. 849–865, 2022. Available: https://doi.org/10.25170/metris.v22i02.2953

[7] N. R. Romadoni, H. H. Hasanah, and H. W. Wijaya, “Pengukuran Kinerja PT. Krakatau Posco Energy dengan Pendekatan Malcolm Baldrige Criteria for Performance Excellence,” Jurnal Intent: Jurnal Industri dan Teknologi Terpadu, vol. 4, no. 2, pp. 156–167, 2021. Available: https://ejournal.lppm-unbaja.ac.id/index.php/intent/article/view/1851

[8] R. M. Silitonga and Y.-T. Jou, “Performance Assessment Based on Malcolm Baldrige Model Criteria in the Automotive Industry: A Case Study,” Metris: Jurnal Sains dan Teknologi, vol. 22, pp. 107–112, 2021. Available: https://doi.org/10.25170/metris.v22i02.2953

[9] S. R. P. Saputra, M. Angguda, and N. Azhara, “Kualitas Pelayanan terhadap Kepuasan Nasabah (Studi Kasus Nasabah Bank BRI di Gorontalo),” JBFE, vol. 3, no. 2, pp. 31–45, 2023. Available: https://doi.org/10.32585/jbfe.v3i2.3892

[10] Y. S. Shafrani, A. I. Febrianti, E. Widiyastuti, and H. Nabila, “Strategi Peningkatan Kinerja PT BPR BKK Purwokerto (Perseroda) Berbasis MBCfPE,” Jurnal Akademik Ekonomi dan Manajemen (JAEM), vol. 2, no. 2, pp. 11–19, 2025.

[11] V. T. Restianingati, “State-owned Enterprise Performance Measurement Based on the 2016 Malcolm Baldrige Criteria for Performance Excellence,” JKMP (Jurnal Kebijakan dan Manajemen Publik), vol. 11, no. 1, pp. 16–26, 2023. Available: https://doi.org/10.21070/jkmp.v11i1.1720

[12] M. A. Prasetyo and H. C. Wahyuni, “Performance Improvement Strategy With Malcolm Baldrige Method Integration and SWOT Analysis (Case Study at UD. Syaiful Plastik),” PELS, vol. 2, 2021. Available: https://doi.org/10.21070/pels.v2i0.1162

Downloads

Published

03-06-2026

Issue

Vol. 3 No. 3 (2026): Mei : Jurnal Ilmiah Manajemen dan Akuntansi

Section

Articles

License

Copyright (c) 2026 Jurnal Ilmiah Manajemen dan Akuntansi

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

How to Cite

EVALUASI KUALITAS KINERJA BERDASARKAN KRITERIA MALCOLM BALDRIGE (MBCFPE) DI PT BPR DP TASPEN KC PURWOKERTO (Fakhrunisa Arifatun Ni’mah, Iis Cahya Aprilia, Parisya Nasywa Hafidatur Rofiah, & Yoiz Shofwa Shafrani, Trans.). (2026). Jurnal Ilmiah Manajemen Dan Akuntansi, 3(3), 83-91. https://doi.org/10.69714/5zegw575