Jurnal Riset Sistem Informasi
type: channel
description: Journal Title: Jurnal Riset Sistem Informasi Initials: JISSI Frequency: Januari, April, juli dan oktober Print ISSN: 3047-9029 Online ISSN: 3047-9010 Editor in Chief: Erinda Anasia Agustin DOI: 10.69714 Publisher: CV. Denasya Smart publihser Jurnal Riset Sistem Informasi (JISSI) dengan e-ISSN : 3047-9010, p-ISSN : 3047-9029 diterbitkan oleh Denasya Smart Publisher. Jurnal Riset Sistem Informasi(JISSI) memuat naskah hasil-hasil penelitian di bidang Sistem Informasi. Jurnal Riset Sistem Informasi (JISSI) berkomitmen untuk memuat artikel berbahasa Indonesia yang berkualitas dan dapat menjadi rujukan utama para peneliti dalam bidang ilmu Rekayasa Sistem, Teknologi Informasi, Sistem Informasi, Ilmu Komputer, Manajemen,Manajemen Informatika dan Bisnis. Jurnal ini terbit 1 tahun 4 kali (Januari, April, juli dan oktober).
publisher: CV. Denasya Smart Publisher
language: en
publication name: Jurnal Riset Sistem Informasi
issn: 3047-9029
items: IMPLEMENTASI PROTONVPN UNTUK PENINGKATAN KEAMANAN AKSES ONEDRIVE PADA SISTEM OPERASI WINDOWS
items: PENERAPAN ALGORITMA KLASIFIKASI C4.5 REVIEW PELANGGAN DALAM BERTRANSAKSI PADA PT. DAPOER MAMIH
items: PERANCANGAN APLIKASI E-RAPOR BERBASIS WEB UNTUK MENDUKUNG EVALUASI PEMBELAJARAN DI MADRASAH TA’HILIYAH IBRAHIMY SUKOREJO SITUBONDO
items: ANALISIS DAN PERANCANGAN SISTEM INFORMASI MANAJEMEN KERJASAMA PADA SETDA PEMERINTAHAN KABUPATEN BANYUWANGI
items: PERANCANGAN SISTEM PENGAJUAN SURAT KETERANGAN TERDAFTAR BAGI KELOMPOK MASYARAKAT BERBASIS WEB DI BAGIAN KESEJAHTERAAN MASYARAKAT SEKRETARIAT PEMERINTAH KABUPATEN BANYUWANGI
items: PERANCANGAN SISTEM INFORMASI PENGECEKAN ASET BERGERAK DI DINAS PEMADAM KEBAKARAN DAN PENYELAMATAN KABUPATEN BANYUWANGI
items: SISTEM INFORMASI PENGELOLA ADMINISTRASI KEARSIPAN BERBASIS WEB PADA MTI IBRAHIMY SUKOREJO
items: PERANCANGAN SISTEM INFORMASI PENDATAAN PROGRAM BERSERI, ADIWIYATA, ECO-PESANTREN, DAN PROKLIM BERBASIS WEB
items: PERANCANGAN SISTEM INFORMASI PELAYANAN e-LOKET DI PT POS BERBASIS ANDROID (Studi Kasus: Kantor Pos Banyuwangi)
items: PERENCANAAN EVALUATIF SISTEM PENGELOLAAN DATA CORPORATE CULTURE PURPOSE (CCP) BERDASARKAN KESESUAIAN LAPORAN PT PLN UID S2JB
items: PEMANFAATAN TEKNOLOGI INFORMASI DALAM MONITORING PROGRAM CORPORATE CULTURE PURPOSE (CCP) UNTUK MEWUJUDKAN BUDAYA KERJA ZERO ACCIDENT DI PT PLN UID S2JB
items: ANALISIS EFEKTIVITAS PROSES PENGADAAN BARANGMELALUI SISTEM SMAR DI PLN UID S2JB
items: PERANCANGAN SISTEM INFORMASI CAPAIAN KINERJA PEGAWAI BERBASIS WEB DI BADAN PUSAT STATISTIK KABUPATEN BANYUWANGI
items: PERANCANGAN SISTEM INFORMASI PENDATAAN BARANG MILIK NEGARA BERBASIS WEB PADA BADAN PUSAT STATISTIK BANYUWANGI
items: SISTEM INFORMASI PEMESANAN MAKANAN ONLINE
items: PENGEMBANGAN MODUL KORBAN BENCANA PADA APLIKASI SIKEMBAR BERBASIS WEB
items: PENERAPAN TEKNOLOGI RFID DALAM IDENTIFIKASI BARANG BERBASIS INTERNET OF THINGS
items: PENGENDALI SUHU RUANGAN BERDASARKAN JUMLAH ORANG DALAM RUANGAN BERBASIS INTERNET OF THINGS
items: PELATIHAN MEDIA PEMBELAJARAN PEMBUATAN KTI MENGGUNAKAN MS WORD PADA SISWI SMP IBRAHIMY 3 SUKOREJO
items: PERANCANGAN JARINGAN LOCAL AREA NETWORK (LAN) DI SEKOLAH SMK 1 KEPAHIANG
items: RANCANG BANGUN APLIKASI PENGAJUAN CUTI KARYAWAN BERBASIS WEB PADA PT. INDORAMA SYNTHETICS
items: PENGEMBANGAN WEB INFORMASI DESA SIDO MAKMUR UNTUK MENINGKATKAN PELAYANAN MASYARAKAT
items: ANALISIS JUMLAH TENAGA KESEHATAN DI JAWA TIMUR TAHUN 2022-2023 MENGGUNAKAN METODE RM MANOVA SATU ARAH
items: ANALISIS UX DAN UI WEBSITE ASPIRASI FRAKSI PKS BERBASIS MODEL KEBERHASILAN SISTEM INFORMASI DELONE & MCLEAN
items: PERANCANGAN WEBSITE PENJUALAN MENGGUNAKAN METODE PROTOTYPE PADA TOKO AGEN BERAS
items: SISTEM INFORMASI PEMBUATAN SURAT KETERANGAN TIDAK MAMPU BERBASIS WEBSITE
items: PERANCANGAN SISTEM RESERVASI KAMAR HOTEL BERBASIS WEB DENGAN PEMODELAN UML
items: IMPLEMENTASI ALGORITMA KRIPTOGRAFI AES DALAM PENGAMANAN FILE TEKS
items: ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI PENERIMAAN KONSUMEN TERHADAP FITUR AUGMENTED REALITY PADA APLIKASI E-COMMERCE SHOPEE DENGAN PENDEKATAN TECHNOLOGY ACCEPTANCE MODEL
items: Analisis Manajemen Layanan Teknologi Informasi dalam Proses Pemesanan Produk melalui Aplikasi Klik Indomaret pada PT Indomarco Prismatama

IMPLEMENTASI PROTONVPN UNTUK PENINGKATAN KEAMANAN AKSES ONEDRIVE PADA SISTEM OPERASI WINDOWS
type: item
description: As reliance on cloud computing for data management grows, the issue of user data security when accessing services via public networks is a critical concern. This study investigates the implementation of the free-tier version of ProtonVPN on the Windows operating system as a mechanism to reinforce secure access to cloud platforms. ProtonVPN was selected for its offered high-level cryptographic protocols, user-friendly nature, and zero-cost availability. The methodology involved installation, connection configuration, and access testing on major cloud platforms (Google Drive and OneDrive). Results show that using the VPN effectively obfuscates the user's IP address and secures data traffic through encryption, significantly enhancing protection when interacting with cloud services. Despite limitations such as reduced speed performance and limited server choices, this solution proves efficient in elevating the security posture of cloud computing access on Windows devices.
subject: Articles
  topic: section
subject: Cloud Computing
  topic: keywords
subject: Data Security
  topic: keywords
subject: ProtonVPN
  topic: keywords
subject: Traffic Encryption
  topic: keywords
creator: Rakhmadi Rahman
creator: Murtafia Murtafia
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi https://creativecommons.org/licenses/by-sa/4.0
date: 2025-10-11
publication date: 2025-10-11
starting page: 09
ending page: 13
doi: 10.69714/wf1ema03

PENERAPAN ALGORITMA KLASIFIKASI C4.5 REVIEW PELANGGAN DALAM BERTRANSAKSI PADA PT. DAPOER MAMIH
type: item
description: Wahana Indra Komala (19242542), Andri Yansah (19242561), Resti Pebrina (19242563), Implementation of C4.5 Classification Algorithm Customer Review in Transactions at PT. Dapoer Mamih Dapoer Mamih is a company engaged in the culinary field and is committed to providing the best service to its customers. One way to radiate service quality and customer satisfaction is by analyzing customer Reviews. This study aims to classify customer Reviews in transactions using the C4.5 classification algorithm. The C4.5 algorithm was chosen because of its ability to form an effective Decision Tree in handling categorical and numeric data and handling missing data values. The data used in this study came from customer Reviews collected by the company. The analysis process begins with the data preprocessing stage, attribute selection, model training, and evaluation of model classification performance. The results of the study show that the C4.5 algorithm is able to group customer Reviews into certain categories such as positive, neutral, and negative with an adequate level of accuracy. These findings can be the basis for companies to make strategic decisions in improving service quality and customer experience. Keywords: Classification; C4.5; Customer Reviews; Decision Trees; Data Mining.
subject: Articles
  topic: section
subject: Classification
  topic: keywords
subject: C4.5
  topic: keywords
subject: Customer Reviews
  topic: keywords
subject: Decision Trees
  topic: keywords
subject: Data Mining
  topic: keywords
creator: Wahana Indra Komala
creator: Andri Yansah
creator: Resti Pebrina
creator: Suhardjono Suhardjono
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi https://creativecommons.org/licenses/by-sa/4.0
date: 2025-10-11
publication date: 2025-10-11
starting page: 01
ending page: 08
doi: 10.69714/p6wz6n47

PERANCANGAN APLIKASI E-RAPOR BERBASIS WEB UNTUK MENDUKUNG EVALUASI PEMBELAJARAN DI MADRASAH TA’HILIYAH IBRAHIMY SUKOREJO SITUBONDO
type: item
description: Advances in information technology have provided significant opportunities to improve the efficiency of various aspects, including learning evaluation in education. This research aims to design and develop a web-based E-Rapor application to support student grade management at the Ibrahimy Sukorejo Madrasah Ta'hiliyah (MTI) Situbondo. The previously manual evaluation process presented various challenges, such as the risk of data errors, processing delays, and a lack of transparency. This application was designed using the Waterfall method, utilizing PHP and MySQL technology to manage data centrally and efficiently. The results show that the E-Rapor application can improve grade management efficiency, facilitate teachers' data recapitulation, and provide transparent online access for students and parents. This implementation supports the Independent Curriculum policy of adopting digital technology in the educational environment. This application is expected to positively contribute to a more effective learning evaluation process and inspire other educational institutions to implement similar innovations.
subject: Articles
  topic: section
subject: E-Rapor
  topic: keywords
subject: Learning evaluation
  topic: keywords
subject: Information technology
  topic: keywords
subject: Web-based education
  topic: keywords
creator: Padlan Al Munar
creator: Abdus Somad
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi https://creativecommons.org/licenses/by-sa/4.0
date: 2025-10-08
publication date: 2025-10-08
starting page: 129
ending page: 134
doi: 10.69714/72t6jf24

ANALISIS DAN PERANCANGAN SISTEM INFORMASI MANAJEMEN KERJASAMA PADA SETDA PEMERINTAHAN KABUPATEN BANYUWANGI
type: item
description: B Banyuwangi Regency, as one of the regions with a strong commitment to the implementation of the Electronic-Based Government System (SPBE), has developed a Cooperation Sub-Section within the Banyuwangi Regency Regional Secretariat. The system functions to record, manage, and report cooperation data with both internal and external stakeholders. Although it has contributed to the digitization of administration, the system still has several limitations, particularly regarding its outdated user interface and the absence of an online cooperation submission feature. As a result, the process remains partly manual and less efficient. Based on these conditions, this research focuses on analyzing, designing the interface, adding online-based cooperation submission features, and providing more integrated monitoring features. The research employs the System Development Life Cycle (SDLC) method using a prototype model. It is expected that the resulting system design will be more modern, professional, interactive, and user-friendly, thereby improving the quality of public services, enhancing the government’s digital image, and supporting transparency within the Banyuwangi Regency Government.
subject: Articles
  topic: section
subject: Information System
  topic: keywords
subject: Cooperation Management
  topic: keywords
subject: User Interface
  topic: keywords
subject: online Submission
  topic: keywords
creator: Made Asri Syaiba Almihda Hasan
creator: Abd. Ghofur
creator: Hendri Nawawi
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi https://creativecommons.org/licenses/by-sa/4.0
date: 2025-10-06
publication date: 2025-10-06
starting page: 113
ending page: 128
doi: 10.69714/ba3ccd18

PERANCANGAN SISTEM PENGAJUAN SURAT KETERANGAN TERDAFTAR BAGI KELOMPOK MASYARAKAT BERBASIS WEB DI BAGIAN KESEJAHTERAAN MASYARAKAT SEKRETARIAT PEMERINTAH KABUPATEN BANYUWANGI
type: item
description: This project aims to develop a web-based solution that simplifies the submission of POKMAS certification letters for Muslim Communities under the Departement of Social Affairs (Kesra) of Banyuwangi Regency. The system is designed to enhance accessibility, speed up the process, and improve transparency from the application to the approval stage. By using modern technology, the development of this system aims to improve performance and user comfort. The community can submit applications online, which will then be processed by Kesra Banyuwangi through a more efficient an structured workflow. Previously, the submission of certification letters often took a long time and involved many manual steps, but with this system, the process becomes faster and clearer. Additionally, the system provides automatic notifications to both applicants an officers, minimizing delays or oversights. As a result, the manual workload is reduced, and administrative services become faster and more convenient. The system also allows for real-time tracking of application statuses, providing certainty for the public an increasing trust in the services provided. Furthermore, the system can generate periodic reports that help Kesra in evaluating an improving services. Ultimately, this sytem not only makes it easier for the community to access services but also enhances the overall operational efficiency of Kesra Banyuwangi administration.
subject: Articles
  topic: section
subject: System Design
  topic: keywords
subject: POKMAS authentication letters
  topic: keywords
subject: service transparency
  topic: keywords
subject: time efficiency
  topic: keywords
subject: Kesra Banyuwangi
  topic: keywords
creator: Nurdiana Fitri Arifah
creator: Abd. Ghofur
creator: Ahmad Mulyadi
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi https://creativecommons.org/licenses/by-sa/4.0
date: 2025-09-30
publication date: 2025-09-30
starting page: 99
ending page: 112
doi: 10.69714/vm3qcf86

PERANCANGAN SISTEM INFORMASI PENGECEKAN ASET BERGERAK DI DINAS PEMADAM KEBAKARAN DAN PENYELAMATAN KABUPATEN BANYUWANGI
type: item
description: This research aims to design and develop a web-based information system for the Fire and Rescue Department of Banyuwangi Regency to enhance the effectiveness of the mobile asset checking process. Currently, the process of checking assets such as operational vehicles and fire-fighting equipment is still done manually using printed forms. This manual method causes many issues, including data loss, inaccurate reports, and inconsistencies due to human factors. To overcome these problems, an information system was designed using a systematic waterfall method, starting from requirements analysis and system design with Unified Modeling Language (UML), to the implementation and testing phases. The designed system allows field officers (teams) to digitally report the condition of assets via mobile devices or computers. These reports are then validated by the section head before being forwarded to the head of the department for approval. Thus, this system is expected to be an effective solution to support the operational efficiency of the Banyuwangi Regency Fire and Rescue Department.
subject: Articles
  topic: section
subject: Information system
  topic: keywords
subject: Mobile assets
  topic: keywords
subject: fire and rescue departemen
  topic: keywords
subject: waterfall
  topic: keywords
creator: Hilmiatus Soleha
creator: Firman Santoso
creator: Salam Bikwanto
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi https://creativecommons.org/licenses/by-sa/4.0
date: 2025-09-22
publication date: 2025-09-22
starting page: 84
ending page: 89
doi: 10.69714/xyphqk72

SISTEM INFORMASI PENGELOLA ADMINISTRASI KEARSIPAN BERBASIS WEB PADA MTI IBRAHIMY SUKOREJO
type: item
description: The rapid development of information technology has brought a significant impact on administrative management, particularly in the field of education. Web-based information systems function not only as a medium for presenting data but also as an interactive tool that supports decision-making processes. However, document archiving at MTI Ibrahimy Sukorejo is still carried out manually using agenda books and physical storage, which often leads to issues such as document loss, duplication, and difficulties in retrieving older records. This study was conducted through a Field Work Practice (PKL) using observation and interviews with the administrative office of MTI Ibrahimy Sukorejo. The objective is to design a web-based archival information system to support the recording of incoming letters, outgoing letters, and diplomas. The system was developed using the waterfall model, consisting of requirement analysis, design, implementation, and testing. The results indicate that the system can accelerate data processing, simplify document retrieval, and reduce the risk of record loss. Thus, it is expected to enhance administrative efficiency and provide tangible benefits for educational institutions
subject: Articles
  topic: section
subject: information system
  topic: keywords
subject: archiving
  topic: keywords
subject: administration
  topic: keywords
subject: web
  topic: keywords
subject: MTI Ibrahimy Sukorejo
  topic: keywords
creator: Moh. Labib Hammam Furqony
creator: Abdus Samad
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi https://creativecommons.org/licenses/by-sa/4.0
date: 2025-09-23
publication date: 2025-09-23
starting page: 90
ending page: 98
doi: 10.69714/7emc7h47

PERANCANGAN SISTEM INFORMASI PENDATAAN PROGRAM BERSERI, ADIWIYATA, ECO-PESANTREN, DAN PROKLIM BERBASIS WEB
type: item
description: This study developed a web-based information system for the BERSERI, Adiwiyata, Eco-Pesantren, and ProKlim programs at the Banyuwangi Environmental Agency (DLH). Currently, the data collection process has been done manually, resulting in data duplication, delays in reporting, and difficulties in information integration. The method applied is the Waterfall model of the System Development Life Cycle (SDLC) with data collection through observation, interviews, and literature studies. The result of this study is a system design using PHP and MySQL with features for data input, searching, generating automatic reports, and providing integrated storage. This system is expected to improve efficiency, accuracy, and support the digitalization of public services in the environmental sector.
subject: Articles
  topic: section
subject: Information Systems
  topic: keywords
subject: Data Collection
  topic: keywords
subject: Banyuwangi Environmental Agency
  topic: keywords
subject: BERSERI
  topic: keywords
subject: Adiwiyata
  topic: keywords
subject: Eco-Pesantren
  topic: keywords
subject: Proklim
  topic: keywords
creator: Ayu Dia Wulandari
creator: Irma Yunita
creator: Bani Wimala Prahardini
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi https://creativecommons.org/licenses/by-sa/4.0
date: 2025-09-16
publication date: 2025-09-16
starting page: 74
ending page: 83
doi: 10.69714/ces6fb84

PERANCANGAN SISTEM INFORMASI PELAYANAN e-LOKET DI PT POS BERBASIS ANDROID (Studi Kasus: Kantor Pos Banyuwangi)
type: item
description: This research aims to design and implement an Android-based e-Loket Information System at the Banyuwangi Post Office as a solution to address long queues, service delays, and the limitations of the manual system currently in use. This system is designed to streamline the service process, from queue number acquisition to service selection. The research method used is descriptive analytical, with data collection through observation and interviews. The system design was conducted using the Waterfall model, which includes the stages of request, design, implementation, verification, and maintenance. The system is equipped with automatic queue number acquisition and digital dialing. The results indicate that the implementation of the Android-based e-Loket information system can improve transaction processes and increase customer satisfaction, thus having a positive impact on the Banyuwangi Post Office environment
subject: Articles
  topic: section
subject: Information System
  topic: keywords
subject: e-Loket
  topic: keywords
subject: Android
  topic: keywords
subject: PT. Pos Indonesia
  topic: keywords
subject: Public Service
  topic: keywords
creator: Evin Lutfiyana Fitriya Ningsih
creator: Fajriyanto Fajriyanto
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi https://creativecommons.org/licenses/by-sa/4.0
date: 2025-09-15
publication date: 2025-09-15
starting page: 67
ending page: 73
doi: 10.69714/4ha2hj92

PERENCANAAN EVALUATIF SISTEM PENGELOLAAN DATA CORPORATE CULTURE PURPOSE (CCP) BERDASARKAN KESESUAIAN LAPORAN PT PLN UID S2JB
type: item
description: This research aims to evaluate the data management system of Corporate Culture Purpose (CCP) implemented at PT PLN (Persero) UID S2JB. Currently, the CCP data management process relies on a third-party application (TeamGantt), which has several limitations such as lack of integration with PLN’s internal systems, absence of automated validation, and inconsistency in reporting formats. The research method uses an evaluative approach with general and specific situation analysis, as well as problem identification to reveal the existing gaps. The results indicate that many reports do not comply with the established guidelines in terms of completeness, accuracy, and consistency. As a solution, this study proposes a more structured and integrated information system design for CCP data management to better support the company’s needs.
subject: Articles
  topic: section
subject: Culture Purpose
  topic: keywords
subject: System Evaluation
  topic: keywords
subject: Information System Planning
  topic: keywords
subject: PLN UID S2JB
  topic: keywords
creator: Ratih Tarina Utami Putri
creator: Aminullah Imal Alfresi
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi
date: 2025-09-08
publication date: 2025-09-08
starting page: 36
ending page: 45
doi: 10.69714/2b8wqh48

PEMANFAATAN TEKNOLOGI INFORMASI DALAM MONITORING PROGRAM CORPORATE CULTURE PURPOSE (CCP) UNTUK MEWUJUDKAN BUDAYA KERJA ZERO ACCIDENT DI PT PLN UID S2JB
type: item
description: This study examines the use of information technology in monitoring the Corporate Culture Purpose (CCP) program at PT PLN (Persero) UID S2JB to support a Zero Accident work culture. A mixed-methods approach was applied through observation, interviews, documentation, and data analysis using the Team Gaint application. Results show that most units achieved a medium compliance level (60–80%), with 71% of programs meeting standards and 29% not compliant. The main challenges include reporting delays, limited internet access, and insufficient digital training. The use of Team Gaint has proven effective in accelerating monitoring, although improvements in infrastructure and human resource competence are still required.
subject: Articles
  topic: section
subject: Corporate Culture Purpose
  topic: keywords
subject: information technology
  topic: keywords
subject: Zero Accident
  topic: keywords
subject: PLN
  topic: keywords
creator: Resa Ayu Sari
creator: Aminullah Imal Alfresi
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi
date: 2025-09-08
publication date: 2025-09-08
starting page: 30
ending page: 35
doi: 10.69714/hwgd4n44

ANALISIS EFEKTIVITAS PROSES PENGADAAN BARANGMELALUI SISTEM SMAR DI PLN UID S2JB
type: item
description: This study was conducted in the Planning Division of PLN UID S2JB with a focus on implementing the Supply Chain Management Marketplace (SMAR) as a digital procurement system aimed at improving the effectiveness and efficiency of material procurement, which is crucial for ensuring reliable electricity supply operations. Although SMAR was designed to accelerate processes, facilitate coordination, and enhance administrative transparency, its implementation still faces several challenges, including lengthy approval chains requiring multiple verification levels up to the central office, discrepancies in item quantities due to vendor stock limitations, and the suboptimal utilization of the Integrated Procurement Management System (IPMS), which results in some administrative documents still being processed manually. The objective of this research is to assess the effectiveness of SMAR using four key indicators—process speed, accuracy of goods received, ease of coordination, and transparency of documentation—while also providing recommendations for system improvements. This qualitative descriptive study employed observation, interviews with Planning Division staff, and documentation review of SMAR’s business processes. The findings indicate that SMAR has contributed positively, particularly in enhancing transparency and coordination, as procurement documents can be easily tracked and communication between units and vendors has improved; however, challenges remain in terms of process speed and quantity accuracy. Based on these findings, recommended strategies include implementing risk-based approval to streamline approvals without compromising control, integrating real-time vendor stock data to minimize quantity discrepancies, and optimizing IPMS to fully support document digitalization. These measures are expected to comprehensively improve SMAR’s effectiveness and contribute to PLN UID S2JB’s overall operational performance in the long term.
subject: Articles
  topic: section
subject: SCM Marketplace
  topic: keywords
subject: SMAR
  topic: keywords
subject: procurement
  topic: keywords
subject: effectiveness
  topic: keywords
subject: IPMS
  topic: keywords
creator: Khoiriah Maula Nanda
creator: Aminullah Imal Alfresi
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi
date: 2025-09-08
publication date: 2025-09-08
starting page: 20
ending page: 29
doi: 10.69714/9vx7yf83

PERANCANGAN SISTEM INFORMASI CAPAIAN KINERJA PEGAWAI BERBASIS WEB DI BADAN PUSAT STATISTIK KABUPATEN BANYUWANGI
type: item
description: System design is a series of activities that describes in detail the system being implemented. The design of the information system for the employee performance report at the Central Statistics Agency (BPS) Office of Banyuwangi Regency assists stakeholders in monitoring the performance of employees who are carrying out their work. By creating this system design, the process of monitoring reports becomes easier and more effective. The method used in the system design employs the Software Development Life Cycle (SDLC) method with a prototype model that involves several stages, namely problem identification, needs analysis, system modeling design, and system prototype design. The result of this research is a prototype design in the form of a dashboard that is needed in the system so that each user can input completed work data in real-time and stakeholders can monitor reports from employees. Thus, the design of the employee performance achievement information system at the BPS Office of Banyuwangi Regency can play a role and function to assist in a more structured employee performance administration.
subject: Articles
  topic: section
subject: employee performance achievements
  topic: keywords
subject: web based
  topic: keywords
subject: information system
  topic: keywords
creator: Sofi Naila Nuriyazih
creator: Zaehol Fatah
creator: Abdul Hadi
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi
date: 2025-09-09
publication date: 2025-09-09
starting page: 46
ending page: 54
doi: 10.69714/9wrk3h49

PERANCANGAN SISTEM INFORMASI PENDATAAN BARANG MILIK NEGARA BERBASIS WEB PADA BADAN PUSAT STATISTIK BANYUWANGI
type: item
description: Advances in information technology are driving government agencies to improve data governance quickly, accurately, and in an integrated manner. The Banyuwangi Central Statistics Agency (BPS) requires a State Property (BMN) recording system capable of improving the quality of its governance. This system was designed to minimize errors in manual recording, expedite report preparation, and facilitate real-time data access. This research aims to create a web-based state property data collection information system using a prototype method, enabling active user and developer involvement from the design process through testing. This research obtained data through observation, interviews, studies, documentation, and references from various sources. The resulting system features incoming and outgoing goods data input, reporting, and automatic validation to avoid data duplication. This system is expected to strengthen BMN management at BPS Banyuwangi, facilitate digital transformation in administration, and serve as a reference for the application of information technology in government agencies.
subject: Articles
  topic: section
subject: Information System
  topic: keywords
subject: State Property
  topic: keywords
subject: BPS Banyuwangi
  topic: keywords
subject: Web
  topic: keywords
subject: Prototype
  topic: keywords
creator: Qurratul Aini
creator: Zaehol Fatah
creator: Abdul Hadi
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi https://creativecommons.org/licenses/by-sa/4.0
date: 2025-09-11
publication date: 2025-09-11
starting page: 55
ending page: 66
doi: 10.69714/2x88vf64

SISTEM INFORMASI PEMESANAN MAKANAN ONLINE
type: item
description: The consumption pattern of society has been changed by advances in information and communication technology, especially in terms of online food and beverage ordering. In order for the process to run efficiently and reliably, an ideal database design is needed to support this system. However, previous studies have focused more on the appearance of the interface and application functions, while database design has not been studied thoroughly. This study uses the Life Cycle of Database System Development (DBSDLC) methodology, which includes the planning stage, literature research, and database design. Starting by creating a conceptual ERD, finding primary and potential keys, and then developing a logical model through validation and optimization of the structure. The results of the study produce a database model with main entities such as customers, orders, menus, payments, addresses, vouchers, transactions, baskets, and admins. All entities are connected to the conceptual ERD with clear and structured relationships. Payment types, menu variations, and order items are some of the system complexities that can be handled by this model. This construction plays an important role in creating an effective online food ordering system.
subject: Articles
  topic: section
subject: Database Design
  topic: keywords
subject: DBSDLC
  topic: keywords
subject: Online Food Ordering System
  topic: keywords
subject: Conceptual Database Model
  topic: keywords
creator: Moniqah Febbyanti Siregar
creator: Ryanalea Ananda Adithia
creator: Ratu Azizzah
creator: Iin Ernawati
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi
date: 2025-07-25
publication date: 2025-07-25
starting page: 13
ending page: 19
doi: 10.69714/4t9nht72

PENGEMBANGAN MODUL KORBAN BENCANA PADA APLIKASI SIKEMBAR BERBASIS WEB
type: item
description: This study discusses the development of the Disaster Victim Module in the SiKembar (Sistem Informasi Keluar Masuk Barang) web-based application. The development of this module aims to optimize data management of disaster victims and aid distribution during natural disasters, specifically within the Cianjur Regency area. The module is designed with three main features: aid submission, aid distribution, and victim data collection. The research adopts a web-based software development method using PHP programming language and the CodeIgniter framework. The developed module is directly integrated into the existing SiKembar system and tested using the black-box testing method to ensure that all functionalities operate as expected. Based on internal testing results, the system is capable of facilitating the data collection, aid application, and distribution processes in a more structured and efficient manner. Development results demonstrate the potential to enhance the effectiveness of data management and post-disaster aid coordination in a systematic and responsive manner within the BPBD of Cianjur Regency
subject: Articles
  topic: section
subject: disaster victim module
  topic: keywords
subject: SiKembar
  topic: keywords
subject: disaster aid
  topic: keywords
subject: CodeIgniter
  topic: keywords
subject: data management
  topic: keywords
subject: web application
  topic: keywords
subject: BPBD Cianjur
  topic: keywords
creator: Zahidan Ardhiansyah
creator: Isram Rasal
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi
date: 2025-07-23
publication date: 2025-07-23
starting page: 01
ending page: 12
doi: 10.69714/6qfcrb32

PENERAPAN TEKNOLOGI RFID DALAM IDENTIFIKASI BARANG BERBASIS INTERNET OF THINGS
type: item
description: The inventory recording process in the tool store of a mechanical engineering workshop is still done manually, making it prone to errors, delays, and difficulties in inventory management, especially when there are a large number of items or similar tools. This research aims to develop an RFID-based item identification system connected to the Internet of Things (IoT) to improve data collection efficiency and accuracy. The system uses an RFID RC522 to read the UID of the RFID card installed on each item, with a NodeMCU ESP8266 as the microcontroller. The UID and reading time are displayed on an I2C LCD and automatically sent to Google Sheets via an internet connection. Test results show the system is capable of reading and sending data with a success rate of up to 90%, while 10% of failures occur due to network connection disruptions. Thus, the system proves effective in automating the inventory recording process and minimizing human error.
subject: Articles
  topic: section
subject: RFID
  topic: keywords
subject: Internet of Things
  topic: keywords
subject: NodeMCU ESP8266
  topic: keywords
subject: UID
  topic: keywords
subject: Google Sheets
  topic: keywords
subject: RFID RC522
  topic: keywords
subject: I2C LCD
  topic: keywords
creator: Nurhalisah Nurhalisah
creator: Ahmad Rofiq Hakim
creator: Wahyuni Eka Sari
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi
date: 2025-07-19
publication date: 2025-07-19
starting page: 121
ending page: 125
doi: 10.69714/h4vmww36

PENGENDALI SUHU RUANGAN BERDASARKAN JUMLAH ORANG DALAM RUANGAN BERBASIS INTERNET OF THINGS
type: item
description: This research entitled "Internet of Things-Based Room Temperature Control Based on the Number of Occupants in a Room," aims to design and implement a room temperature control system that is responsive to the number of occupants in a room, using Internet of Things (IoT) technology. In this modern era, the need for thermal comfort in workspaces is increasingly important, especially in the context of efficient work environments. The proposed system utilizes ultrasonic sensors to detect the number of occupants and DHT22 sensors to monitor temperature and humidity. The collected data is then used to automatically adjust temperature settings, thereby creating a comfortable and energy-efficient environment. The results show that this system can improve occupant comfort and optimize energy use. Furthermore, integration with the ThingsBoard platform allows remote temperature monitoring and regulation, providing additional flexibility for users. Thus, this research is expected to provide an innovative solution for smarter and more efficient room temperature control.
subject: Articles
  topic: section
subject: Internet of Things
  topic: keywords
subject: ultrasonic sensors
  topic: keywords
subject: DHT22 sensors
  topic: keywords
subject: ThingsBoard
  topic: keywords
subject: energy efficiency
  topic: keywords
creator: Rika E. Butarbutar
creator: Agus Triyono
creator: Budi Utomo
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi
date: 2025-07-19
publication date: 2025-07-19
starting page: 115
ending page: 120
doi: 10.69714/a0g9wd38

PELATIHAN MEDIA PEMBELAJARAN PEMBUATAN KTI MENGGUNAKAN MS WORD PADA SISWI SMP IBRAHIMY 3 SUKOREJO
type: item
description: Scientific writing skills (KTI) and Microsoft Word proficiency are essential for students starting in junior high school. This community service activity aims to improve the student council (OSIS) of Ibrahimy 3 Sukorejo Junior High School's (SMP Ibrahimy 3 Sukorejo) ability to structure scientific papers using Microsoft Word features. The training lasted two hours, from 12:30 to 2:30 p.m. WIB (Western Indonesian Time), using a demonstration approach and hands-on practice. The activity included a needs survey for participants, material preparation, two training sessions (theory and practice), and evaluations based on interactive quizzes and individual practice. The training materials covered the structure of scientific papers and the use of Microsoft Word features, such as headings, margins, page numbering, and an automatic table of contents. Evaluation results showed that 80% of participants were in the "Good" to "Very Good" category, with satisfaction scores ranging from 3.6 to 3.9 on a scale of 4. These findings indicate that the training was well-received and effective in improving participants' academic literacy and digital skills
subject: Articles
  topic: section
subject: academic
  topic: keywords
subject: scientific papers
  topic: keywords
subject: Microsoft Word
  topic: keywords
subject: training
  topic: keywords
subject: junior high school
  topic: keywords
creator: Anisa Anisa
creator: Ismawati Ismawati
creator: Zaehol Fatah
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi
date: 2025-07-26
publication date: 2025-07-26
starting page: 110
ending page: 114
doi: 10.69714/xeyfh294

PERANCANGAN JARINGAN LOCAL AREA NETWORK (LAN) DI SEKOLAH SMK 1 KEPAHIANG
type: item
description: learning, communication, and data management activities. This study aims to design a LAN network topology that suits the needs and environmental conditions, both at home and in small to medium-scale educational institutions. The methodology used includes hardware requirements analysis, network topology selection, and simulation using software such as Cisco Packet Tracer. The design results show that the use of a star topology for home networks and a combination of star and extended star topologies for schools provide optimal performance in terms of speed, scalability, and ease of maintenance. This design also takes into account aspects of security, cost efficiency, and ease of future development. The development of information technology drives the need for reliable and efficient computer networks, especially in home and school environments. The design of Local Area Networks (LANs) is an important solution in supporting integrated
subject: Articles
  topic: section
subject: Local Area Network
  topic: keywords
subject: Computer Network
  topic: keywords
subject: Network Topology
  topic: keywords
subject: Network Design
  topic: keywords
creator: Entin Monika
creator: Fitriah Fitriah
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi
date: 2025-07-21
publication date: 2025-07-21
starting page: 126
ending page: 133
doi: 10.69714/r3dz5s66

RANCANG BANGUN APLIKASI PENGAJUAN CUTI KARYAWAN BERBASIS WEB PADA PT. INDORAMA SYNTHETICS
type: item
description: PT. Indo-Rama Synthetics Tbk is a company that manufactures Polyester Filament Yarns, “Polyester Stapel Fibers Pet Resin:, Polyester Chips and Polyester Filament Fabrics, where the company started commercial production in 1976 with a cotton spinning factory in Purwakarta which has around ± 1000 employees with various departments and positions. However, the leave application system is still manual. Where employees must make a written leave application and follow several processes that must be carried out. The design and development of the employee leave system uses the rapid application development software development method with stages (requirements planning, user design, construction and cutover), the design uses a unified modeling language (UML) with 4 (four) diagrams, namely use case diagrams, activity diagrams, sequence diagrams and class diagrams, program coding using the PHP framework Codeigniter. The results achieved from this study are an employee leave system for employees by providing several existing features including employee information, submission of leave for employees, and other menus. With the web and mobile based system, it is hoped that it will make it easier for employees to apply for leave.
subject: Articles
  topic: section
subject: Employee
  topic: keywords
subject: Leave
  topic: keywords
subject: Web
  topic: keywords
subject: UML
  topic: keywords
subject: PHP
  topic: keywords
subject: MySQL
  topic: keywords
creator: Risa Nabilah Firmansyah
creator: Yudhi Raymond Ramadhan
creator: Candra Dewi Lestari
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi
date: 2025-07-09
publication date: 2025-07-09
starting page: 99
ending page: 109
doi: 10.69714/70gd7651

PENGEMBANGAN WEB INFORMASI DESA SIDO MAKMUR UNTUK MENINGKATKAN PELAYANAN MASYARAKAT
type: item
description: This study aims to develop the Sido Makmur Village information website to improve the quality of public services, expand access to information, and encourage community participation in village development. The research employed a descriptive qualitative approach, with data collected through in-depth interviews, participatory observation, and documentation. Data analysis used an interactive model consisting of data reduction, data presentation, and inductive conclusion drawing. The results showed that the development of the village website had a positive impact on administrative service efficiency, faster information delivery, and increased citizen engagement, particularly among the younger generation. The website also served as a strategic platform for documenting activities, presenting financial reports, and promoting village potential more widely. Despite challenges such as limited digital infrastructure and technical capacity of human resources, the desa-sidomakmur.com website proved to be an innovative solution in strengthening transparent and participatory village governance based on information technology.
subject: Articles
  topic: section
subject: Website development
  topic: keywords
subject: village public services
  topic: keywords
subject: digital information
  topic: keywords
creator: Bagus Satrio Utomo
creator: Heriyanti Heriyanti
creator: Malda Karindra
creator: Pamuji Muhamad Jakak
creator: Thoha Firdaus
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi
date: 2025-07-09
publication date: 2025-07-09
starting page: 88
ending page: 98
doi: 10.69714/300a4x62

ANALISIS JUMLAH TENAGA KESEHATAN DI JAWA TIMUR TAHUN 2022-2023 MENGGUNAKAN METODE RM MANOVA SATU ARAH
type: item
description: In 2020, the COVID-19 pandemic had a significant impact on the healthcare sector in Indonesia, including the number and distribution of healthcare workers. Entering the recovery phase in 2022, various changes occurred in the healthcare employment system, which could affect the number of healthcare workers in different regions, including East Java Province. This study aims to analyze the differences in the number of healthcare workers in East Java between 2022 and 2023 using the Multivariate Analysis of Variance (MANOVA) method. In this study, multivariate normality was tested using Mardia's method, while the homogeneity of the covariance matrix was analyzed through Box's M test. The results of the tests indicated that the data met these assumptions, allowing MANOVA to be properly applied to identify the variables influencing the differences in the number of healthcare workers in East Java. These findings are expected to assist policymakers in designing a more effective distribution plan for healthcare workers.
subject: Articles
  topic: section
subject: RM-MANOVA
  topic: keywords
subject: health workers
  topic: keywords
subject: East Java
  topic: keywords
subject: assumption testing
  topic: keywords
subject: multivariate analysis
  topic: keywords
creator: Rijal Apuila Khufi
creator: Jovanka Vania Gunawan
creator: Ester Yunita Nainggolan
creator: Muhammad Nasrudin
creator: Trimono Trimono
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi
date: 2025-07-01
publication date: 2025-07-01
starting page: 29
ending page: 38
doi: 10.69714/2hhgzp35

ANALISIS UX DAN UI WEBSITE ASPIRASI FRAKSI PKS BERBASIS MODEL KEBERHASILAN SISTEM INFORMASI DELONE & MCLEAN
type: item
description: Ainayah Al Fathiyyah (19210306) Hilmiah (1921030721), UX and UI Analysis of the PKS Faction Aspiration Website Based on the Delone & Mclean Information System Success Model The Aspirasi Information System Website of the Prosperous Justice Party (PKS) is a digital platform designed to facilitate public participation in conveying aspirations directly to legislative representatives. The success of such an information system is not solely determined by its technical functionality but also by its visual quality, ease of user interaction, and perceived security. This study aims to analyze the influence of website quality, features, and security on user satisfaction, using the DeLone and McLean Information System Success Model combined with User Experience (UX) and User Interface (UI) principles.This research applies a quantitative approach through a survey method by distributing questionnaires to respondents who have used the PKS aspiration website. The research instrument is based on a Likert scale and includes several independent variables such as design and interface, features and functionality, and information and accessibility, which are analyzed for their influence on the dependent variable, namely user satisfaction. The data analysis techniques used include validity testing, reliability testing, descriptive statistics, and multiple linear regression analysis. This study is expected to contribute to the evaluation and development of public digital information systems, particularly in the context of political aspiration services that emphasize transparency, participation, and user comfort in online interactions.
subject: Articles
  topic: section
subject: Information System
  topic: keywords
subject: UX
  topic: keywords
subject: UI
  topic: keywords
subject: Aspiration Website
  topic: keywords
subject: User Satisfaction
  topic: keywords
subject: PKS Factionnts
  topic: keywords
creator: Hilmiah
creator: Ainayah Al Fathiyyah
creator: Suhardjono Suhardjono
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi
date: 2025-07-01
publication date: 2025-07-01
starting page: 22
ending page: 28
doi: 10.69714/6tej5n67

PERANCANGAN WEBSITE PENJUALAN MENGGUNAKAN METODE PROTOTYPE PADA TOKO AGEN BERAS
type: item
description: Doa Ibu Rice Agent Shop is a business that focuses on food processing production, especially rice production. However, the sales system at rice agent shops still uses traditional methods. To overcome this problem, it is necessary to design website-based e-commerce that has effective user interaction with the use of e-commerce features that are easy to use and understood by users. The data collection methods used in this research are interviews, observation, documentation, literature study and questionnaires. Meanwhile, the system development method created is using a prototype. The results of this research are in the form of a website-based e-commerce website at the Ibu Tambaksari Kidul Doa Rice Agent Store. Based on the results of a questionnaire to 10 respondents, the percentage of 78.4% was in the "agree" interval scale, so it can be concluded that the website created was in accordance with what was expected.
subject: Articles
  topic: section
subject: E-commerce
  topic: keywords
subject: Website
  topic: keywords
subject: Prototype Method
  topic: keywords
creator: Shafirina Arsydini Shidqi
creator: Gustin Setyaningsih
creator: Ika Romadoni Yunita
creator: Muhamad Awiet Wiedanto Prasetyo
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi
date: 2025-07-01
publication date: 2025-07-01
starting page: 39
ending page: 53
doi: 10.69714/dz223472

SISTEM INFORMASI PEMBUATAN SURAT KETERANGAN TIDAK MAMPU BERBASIS WEBSITE
type: item
description: The purpose of this study is to develop and build an online information system for making a Certificate of Inability to Pay (SKTM) to overcome the problem of manual service procedures in Bercak Village. The approach used in building this system is the waterfall model which includes the stages of needs analysis, design, implementation, testing, and maintenance. Data collection is carried out through observation, interviews, literature reviews, and documentation. Through this system, the community can apply for SKTM online, making it easier for administrators to verify and village heads to issue SKTM. In addition, WhatsApp is also used to send notifications when the letter has been completed. The results of the blackbox test show that each feature runs as expected. This method is believed to be able to improve the accuracy, efficiency, and transparency of village administration services.
subject: Articles
  topic: section
subject: Information System
  topic: keywords
subject: Website
  topic: keywords
subject: Certificate of Inability
  topic: keywords
subject: Village Services
  topic: keywords
creator: Ifan Prasetyariansyah
creator: Faidhul Muqtadir
creator: A. Hamdani
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi
date: 2025-07-01
publication date: 2025-07-01
starting page: 54
ending page: 67
doi: 10.69714/6xd2p497

PERANCANGAN SISTEM RESERVASI KAMAR HOTEL BERBASIS WEB DENGAN PEMODELAN UML
type: item
description: Hotel is one of the service sectors that provides lodging services for the community. In its operations, there are currently several hotels that still carry out the reservation process manually, such as ordering by telephone and recording guest data conventionally. This can hamper service efficiency and accuracy. This research intends to design a web-based hotel room reservation system that can digitize the booking and room management process. The method includes needs analysis, literature study, system analysis, system design with Unified Modeling Language (UML) model, interface mockup, testing, and implementation. The innovations developed include online room reservation features, room data management, and reporting systems. The system was designed using various Unified Modeling Language (UML) diagrams such as use case diagram, activity diagram, sequence diagram, and class diagram, along with user interface (UI) design. This research is expected to play an important role in increasing the efficiency of hotel operations, making it easier for customers to make reservations, and minimizing errors in recording booking data.
subject: Articles
  topic: section
subject: reservation system
  topic: keywords
subject: hotel
  topic: keywords
subject: UML
  topic: keywords
creator: Aisyah Rahma Setiaputri
creator: Alvita Dita Azzahra
creator: Lathisya Sheza Aldamar
creator: Zatin Niqotaini
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi https://creativecommons.org/licenses/by-sa/4.0
date: 2025-06-20
publication date: 2025-06-20
starting page: 05
ending page: 21
doi: 10.69714/htmkm664

IMPLEMENTASI ALGORITMA KRIPTOGRAFI AES DALAM PENGAMANAN FILE TEKS
type: item
description: In today's digital world, data security is crucial for communication and document storage, especially for text files containing sensitive information. The focus of this research is the use of modern cryptographic algorithms Advanced Encryption Standard (AES) in text file encryption. The research process includes the creation of a prototype application that uses (AES). After developing the prototype, we tested its performance both in terms of processing speed and security level. From there it is known: AES is much more efficient than Vigenère. Vigenère may have strong encryption, but unfortunately it is easily broken by cryptographic analysis.
subject: Articles
  topic: section
subject: Cryptography
  topic: keywords
subject: AES
  topic: keywords
subject: Text File Security
  topic: keywords
subject: Encryption
  topic: keywords
subject: Decryption
  topic: keywords
subject: Information Security
  topic: keywords
creator: Pazrian Nurul Latip
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi
date: 2025-06-17
publication date: 2025-06-17
starting page: 01
ending page: 04
doi: 10.69714/k6pr0s45

ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI PENERIMAAN KONSUMEN TERHADAP FITUR AUGMENTED REALITY PADA APLIKASI E-COMMERCE SHOPEE DENGAN PENDEKATAN TECHNOLOGY ACCEPTANCE MODEL
type: item
description: The rapid growth of e-commerce requires innovative solutions to enhance consumer engagement and overcome online shopping limitations. This research analyzes the impact of Augmented Reality (AR) technology on consumer purchase intentions in e-commerce through a quantitative approach involving 150 AR users. Using PLS-SEM analysis, this study examines the relationships between AR characteristics (interactivity, visual quality, novelty, informativeness) and consumer perceptions (enjoyment, usefulness, hedonic value) and their effects on satisfaction, attitude, and purchase intention. Results indicate that visual quality and informative aspects of AR most significantly influence consumer perceptions, while enjoyment and hedonic value significantly affect consumer satisfaction and positive attitudes. These findings provide guidance for e-commerce practitioners to balance practical functionality with engaging experiences in developing AR applications as an effective marketing strategy
subject: Articles
  topic: section
subject: Augmented Reality (AR)
  topic: keywords
subject: marketing, e-commerce
  topic: keywords
subject: shopee
  topic: keywords
subject: Technology Acceptance Model (TAM)
  topic: keywords
subject: Shopee
  topic: keywords
subject: Structural Equation Modelling (SEM)
  topic: keywords
subject: Partial Least Square (PLS)
  topic: keywords
creator: Astri Purwitasari
creator: Rozan Syaikh Ash S P
creator: Najwa Nadia Rahma
creator: Lano Putra Rajendra
creator: Virdha Rahma Aulia
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi
date: 2025-07-07
publication date: 2025-07-07
starting page: 68
ending page: 87
doi: 10.69714/1sk5zz02

Analisis Manajemen Layanan Teknologi Informasi dalam Proses Pemesanan Produk melalui Aplikasi Klik Indomaret pada PT Indomarco Prismatama
type: item
description: This study aims to analyze information technology service management (IT Service Management) in the product ordering process through the Klik Indomaret application developed by PT Indomarco Prismatama. As consumer demand for fast and efficient online shopping services increases, the company is required to provide a reliable, responsive, and user-friendly IT service system. This research employs a qualitative approach, using data collection techniques such as interviews, observations, and document analysis. The analysis is based on the ITIL (Information Technology Infrastructure Library) framework to evaluate the effectiveness of service management in supporting core business processes. The findings indicate that although the Klik Indomaret application has positively contributed to streamlining the ordering process and improving customer satisfaction, several challenges remain, such as delays in stock data updates, system disruptions, and limited integration among IT services. Recommendations include enhancing system monitoring, optimizing the service desk, and strengthening incident management strategies. These findings are expected to serve as a foundation for the future development of more robust IT services.
subject: Articles
  topic: section
subject: Manajemen Layanan TI
  topic: keywords
subject: Klik Indomaret
  topic: keywords
subject: ITIL
  topic: keywords
subject: Pemesanan Produk
  topic: keywords
subject: PT Indomarco Prismatama
  topic: keywords
creator: Fenny Purwani
creator: Nabila Miftha Huljanah
creator: Kristin Kristin
creator: Apriani Apriani
creator: Dini Hermiyani
rights: Copyright (c) 2025 Jurnal Riset Sistem Informasi
date: 2025-05-28
publication date: 2025-05-28
starting page: 58
ending page: 64
doi: 10.69714/3jq00d25