FAKTOR DESAIN CHATBOT (TONE, AVATAR, EMOSI, DAN INTERAKTIVITAS) TERHADAP PENGALAMAN DAN KEPUASAN PENGGUNA: SYSTEMATIC LITERATURE REVIEW. Jurnal Riset Sistem Informasi, [S. l.], v. 3, n. 2, p. 16–29, 2026. DOI: 10.69714/t8rsfj33. Disponível em: https://journal.smartpublisher.id/index.php/jissi/article/view/1380. Acesso em: 23 may. 2026.